Privacy Policy forWTL Tourism Pvt. Ltd.
Your privacy is our priority. Learn how we protect and manage your personal information.
🛡️Introduction
At WTL Tourism Pvt. Ltd. ("we," "our," or "us"), accessible via www.WorldTripLink.com, we prioritize the protection and confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with our website, mobile applications, and cab booking services.
By accessing or using our services, you agree to the practices described in this policy.
We recognize the importance of privacy and are committed to maintaining transparency in how we handle your information. We encourage you to read this Privacy Policy carefully to understand your rights and how your data is managed.
Information We Collect
We collect a range of information to provide seamless, secure, and personalized services to you.
Personal Identification
- Full name
- Email address
- Postal address
- Phone number
- Identification numbers
Booking Details
- Pickup and drop-off locations
- Travel dates and times
- Preferred routes or vehicles
- Special instructions
Payment Information
- Credit/debit card details
- UPI information
- Billing address
- Payment history and status
Technical Information
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Site usage data
Location Data
- GPS coordinates (with consent)
- Approximate location from IP
Communications
- Chat transcripts
- Email interactions
- Feedback and reviews
How We Use Your Information
We process your data for multiple legitimate purposes to enhance your experience.
Service Provision
- Confirm and fulfill cab booking requests
- Dispatch nearest available vehicle and driver
- Send real-time ride updates and alerts
Account Management
- Create and manage user accounts
- Maintain historical data for tracking and improvement
Payment Processing
- Process secure transactions via trusted gateways
- Resolve payment issues, refunds, or disputes
Service Improvement
- Monitor booking patterns and analyze demand
- Optimize cab allocation and reduce wait times
Personalization
- Offer trip recommendations based on history
- Customize marketing messages to preferences
Legal Compliance
- Comply with transport regulations
- Cooperate with legal obligations and audits
Fraud Prevention
- Detect suspicious booking activities
- Maintain data integrity and security
Customer Support
- Respond to inquiries and resolve complaints
- Enhance service quality through interaction analysis
Research & Analytics
- Conduct data analysis for business strategy
- Generate anonymous insights about travel behaviors
Information Sharing
We maintain strict confidentiality and only share your data with trusted partners or as required by law.
Trusted Third-Party Service Providers
- Payment processors: Securely handle payments (Razorpay, PayU)
- SMS/email partners: Send trip updates and promotional messages
- Analytics partners: Understand usage trends and improve services
Government & Regulatory Authorities
- Law enforcement agencies in compliance with legal obligations
- RTO or transport departments for verification or audits
Business Transfers
- In mergers, acquisitions, or restructuring events, your data may be transferred to a successor entity
Consent-Based Sharing
- With your explicit consent, we may share data for marketing partnerships or collaborations
Cookies & Technologies
🍪We use cookies and similar technologies to:
Session Cookies
Deleted after you close your browser
Persistent Cookies
Remain for a defined period to remember preferences
Third-party Cookies
For analytics and advertising (e.g., Google Analytics)
Note: You can control cookies through your browser settings, but disabling them may limit certain features.
Security Measures
We take robust security measures to protect your data at every level.
Encryption
SSL/TLS encryption for data in transit
Access Controls
Limited access to data by authorized staff only
Secure Hosting
Data stored on secure servers with multi-factor authentication
Regular Audits
Security testing to identify and fix vulnerabilities
🔒No security system is impenetrable, but we continually refine our practices to maintain high standards of data protection.
Data Retention
We retain your personal information for specific periods based on data type and legal requirements.
🗑️We securely delete or anonymize data when no longer needed for these purposes.
Your Rights
You have several rights regarding your personal data under applicable laws.
Access
Request a copy of the data we hold about you
Correction
Correct inaccurate or incomplete data
Deletion
Request data deletion, unless we must retain it for legal reasons
Objection
Object to direct marketing communications
Data Portability
Request a copy of your data in a machine-readable format (where applicable)
How to Exercise Your Rights
To exercise these rights, please email us at support@worldtriplink.com
We may verify your identity to process your request.
Minors
We do not knowingly collect data from minors under 18. If you believe a child's data has been submitted to us, please contact us so we can promptly remove it.
International Data Transfers
Your data may be processed or stored on servers in India or other countries. We take appropriate steps to ensure international data transfers are secure and lawful.
Policy Updates
We may update this Privacy Policy to reflect changes in the law or our practices. Updates will be posted with the revised date.
Contact Us
WTL Tourism Pvt. Ltd. (WorldTripLink.com)
Address
Office No. 016, Wing A, City Vista, Kharadi, Pune, India
Legal Terms
Usage Restrictions
You agree to use our services lawfully and responsibly. Misuse (e.g., using a booking for illegal purposes) may result in account suspension or legal action.
Limitation of Liability
While we strive to provide safe and reliable services, we are not liable for events beyond our control, such as traffic delays, accidents, or natural calamities.
Jurisdiction
This Privacy Policy is governed by Indian laws. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.
Practical Examples
To provide full transparency, here are practical examples of how your data is used in real situations.
When you book a cab, we share your pickup location and contact info with the assigned driver to ensure prompt pickup.
If you forget an item in the cab, we may use your data to coordinate its return.
We may send you special discounts based on your past trips to similar destinations.